Intermittently over the last couple of years, several club members have let us know they aren't receiving email communications from the club, or that those messages were being redirected to their spam folder. Some of these complaints have re-surfaced in recent weeks.
RATS has implemented all currently available technologies to ensure our outbound emails are correctly classified by spam filters. Notably, Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM), and Domain-based Message Authentication Reporting and Conformance (DMARC) are three widely supported standards supported on the RATS domains. These were confirmed working as of 3/17/2024 on rats.net and members.rats.net (test results here and here) but messages coming out of our Wild Apricot membership management system may still be problematic due to continued defects in their email functions (test result here). For our part, we've done what we can to ensure proper delivery.
RATS respects member email opt-out requests submitted through the club's Wild Apricot membership portal. Please do not mark club messages as spam.
Members should check their spam folders for recent club messages and mark those messages as "not spam" where supported. The proper marking of messages helps train many of the common spam filtering systems.
Consider setting up filters to ensure messages from the club are always delivered to your email Inbox. Here is a list of RATS email domains:
- rats.net
- members.rats.net
- tech.rats.net
- frostfest.com
- rats.wildapricot.org
Here are general email filter setup instructions for several popular email service providers used by our members:
Club newsletters currently go out two to three times a month with meeting information and other topics of interest to the membership. If you are a current RATS member and you have not been receiving these emails, check your email settings by signing in to your member profile. Confirm that you have the right email address on file and that you have not opted out.
Setting up filters now will ensure you receive renewal notices, payment and donation receipts, and a link to your ballot in the upcoming elections.
